Shipping Policy
Effective Date: 01/01/2025
Business Name: Crishome Essentials
Website: https://crishomeessentials.com
1. Shipping Coverage
We currently ship within Kenya only. All orders are processed and delivered locally to ensure fast and reliable service.
2. Shipping Cost
A flat shipping fee of Ksh 350 is charged on all orders, regardless of your location within Kenya.
3. Order Handling Time
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Orders placed before 4:00 PM (East Africa Time), Monday to Saturday, are processed and shipped on the same day.
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Orders placed after 4:00 PM or on Sundays/public holidays will be shipped the next business day.
4. Transit & Delivery Time
We aim for same-day delivery or next-day delivery for all destinations across Kenya.
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Estimated Delivery Time: 0–1 business day after shipping
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Delivery Days: Monday to Saturday
5. Delivery Methods
We use trusted courier and logistics partners to ensure secure and timely delivery of all orders. Delivery is made to the address provided at checkout. Please ensure your contact and delivery details are accurate to avoid delays.
6. Order Tracking
Once your order is dispatched, we may provide tracking information or notify you via SMS or phone call regarding delivery progress.
7. Delivery Issues
If there is a delay or issue with your delivery, please contact our customer service immediately:
Phone: 0791 303 000
Email: sales@crishomeessentials.com
We are committed to resolving any delivery issues promptly.
8. In-Store Pickup
Currently, we do not offer in-store pickup. All orders are shipped directly to your chosen delivery location.
9. Changes to This Policy
Crishome Essentials reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date.