Return and Refund Policy

Effective Date: 01/01/2025
Business Name: Crishome Essentials
Website: https://crishomeessentials.com

1. Applicability

This Return and Refund Policy applies to all purchases made on our website and shipped within Kenya.

2. Eligibility for Returns

We accept returns for both defective and non-defective items under the following conditions:

• Items must be returned within 3 days of purchase or delivery.

• Items must be unused, in original packaging, and accompanied by the original receipt or proof of purchase.

• Only new products are sold on our platform, and we expect returns in new condition unless defective.

3. Exchange Policy

We accept product exchanges within the 3-day return window. Exchanges are subject to product availability. If the requested exchange item is not available, you may opt for a refund.

4. Return Method

All returns must be made in-store at the following location:

Crishome Essentials
Tsavo Road, White Angle House, 3rd Floor, Shop 129B
Nairobi, Kenya

Please contact our customer service team before bringing an item for return to ensure it meets return criteria.

5. Refunds

Once your return is received and inspected, we will process your refund. The refund will be issued using the original payment method, and may take up to 7 business days to reflect, depending on your bank or payment provider.

6. Restocking Fees

We do not charge any restocking fees for returns or exchanges.

7. Currency

All transactions, refunds, and returns are processed in Kenyan Shillings (KES).

8. Contact Us

For questions regarding returns, refunds, or exchanges, please contact us:

Phone: 0791 303 000
Email: sales@crishomeessentials.com

9. Policy Updates

Crishome Essentials reserves the right to update or change this Return and Refund Policy at any time. Changes will be posted on this page with the updated effective date.